How to make a return

Every customer enjoys the right of withdrawal without incurring any penalty and without specifying a reason within fourteen working days from the day of receipt of the purchased products. It is not possible to exchange the product for another.

 

By notifying us that you wish to return a product, you will be entitled to a refund of the full amount of the payment charged, including delivery charges. In case of exercising the right of withdrawal, you will have to return the goods to Beghelli, sending them to our office within 14 days from the receipt of the return request (return shipping costs are at purchaser's charge). 
The packaging of the goods (which is the responsibility of the purchaser) must be carried out with the original box in order to prevent the goods from deteriorating at destination. Only in the event that the original packaging is unusable may an equivalent box in size and strength be used.

 

We may withhold the refund until we have received and verified the returned products.
The refund will be made with the same payment method used for the original transaction.

 

In certain special periods, e.g. during holiday periods, we may, without obligation, extend the withdrawal period. In these cases we will clearly communicate this on our website applying the same conditions as above, except that the 30-day period will be replaced by the extended period indicated.